Krystal Grand Nuevo Vallarta, Nuevo Vallarta

The hotel's location was vibrant and lively, but the rooms were disappointing with a musty smell and outdated features. The service was exceptional, catering to our needs beyond expectations. The dining options were repetitive but stood out in quality. The facilities were adequate, offering various activities for guests.

The hotel definitely has its charms, with a great location near the beach and a range of activities to keep guests entertained. However, some aspects of the rooms could use updating, especially when it comes to cleanliness and maintenance. The service, though, goes above and beyond to make guests' experiences memorable.

The hotel rooms were quite disappointing, with a persistent musty smell at night and evident signs of aging like broken door knobs and outdated showers. However, the service provided was mixed, with some staff going above and beyond to help while others showed less warmth. The location was convenient, especially for beach access, but felt overcrowded like a waterpark at times. The dining experience was average, with repetitive food options. Despite these drawbacks, the recreational activities offered were a highlight, and the hotel maintained a spacious layout.